FAQ

IN CASE YOU WERE WONDERING

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We process and ship orders M-F, excluding holidays. Most orders placed before 12 PM EST will ship same day. Please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.On average, USA orders are delivered within 3-4 business days after fulfillment, sometimes sooner. Orders may take up to 2-3 business days to process before shipping. Orders to Canada generally arrive within 5-9 business days for most provinces but can take longer depending on the province. Please review our Canada-specific shipping FAQ for estimate transit times on each province. We are not responsible for any delays with carrier transit times.


HOW MUCH IS SHIPPING?

In the USA, Standard Shipping is available for most domestic locations via DHL (3-4 business days after fulfillment) for $4.95. Standard Shipping is free for all orders over $40 within the continental USA (does not apply to Priority Shipping Methods).Priority Shipping is available for Alaska, Hawaii, US Territories, and APO/FPO for $12.95. You may experience longer delivery times if you're shipping to Alaska, Hawaii, US Territories, and APO/FPO.Standard Shipping to Canada costs CA$14 on all orders under CA$125 and arrives within 5-9 business days (see DO YOU SHIP TO CANADA FAQ for more details by province). We offer free shipping on orders to Canada over CA$125. Express shipping is available for CA$20 and delivers in in 2-3 business days (not including processing time).


WHERE DO YOU SHIP?

We currently ship to all 50 states in the United States, US Territories, and APO/FPO. We also ship to Canada.


DO I NEED TO PAY FOR DUTIES OR TAXES?

Duties are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments to Canada. Tax is added separately at checkout.

DO I NEED TO PAY FOR DUTIES OR TAXES?

Duties are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments to Canada. Tax is added separately at checkout.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We process and ship orders M-F, excluding holidays. Most orders placed before 12 PM EST will ship same day. Please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.On average, USA orders are delivered within 3-4 business days after fulfillment, sometimes sooner. Orders may take up to 2-3 business days to process before shipping. Orders to Canada generally arrive within 5-9 business days for most provinces but can take longer depending on the province. Please review our Canada-specific shipping FAQ for estimate transit times on each province. We are not responsible for any delays with carrier transit times.


HOW MUCH IS SHIPPING?

In the USA, Standard Shipping is available for most domestic locations via DHL (3-4 business days after fulfillment) for $4.95. Standard Shipping is free for all orders over $40 within the continental USA (does not apply to Priority Shipping Methods).Priority Shipping is available for Alaska, Hawaii, US Territories, and APO/FPO for $12.95. You may experience longer delivery times if you're shipping to Alaska, Hawaii, US Territories, and APO/FPO.Standard Shipping to Canada costs CA$14 on all orders under CA$125 and arrives within 5-9 business days (see DO YOU SHIP TO CANADA FAQ for more details by province). We offer free shipping on orders to Canada over CA$125. Express shipping is available for CA$20 and delivers in in 2-3 business days (not including processing time).

WHERE DO YOU SHIP?

We currently ship to all 50 states in the United States, US Territories, and APO/FPO. We also ship to Canada.


DO I NEED TO PAY FOR DUTIES OR TAXES?

Duties are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments to Canada. Tax is added separately at checkout.